La Leche League Collective
Privacy Notice for Service Users
Last updated 15 January 2026
This privacy notice tells you what we will do with your personal information and how we will keep it safe.
What information we collect, use, and why
We collect or use the following information to provide services and support:
- Names and contact details
- Information about your support requirements
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments, complaints and suggestions
We collect or use the following information to receive donations or funding and organise fundraising activities:
- Names and contact details
- Addresses
- Donation history
We collect or use the following personal information to comply with legal requirements such as safeguarding:
- Name
- Contact information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and support are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law, specifically on safeguarding. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect basic information (name, contact information) of people who access our services in order to provide better support and to plan our services. Collecting this basic information does not present a significant risk of harm to our service users.
Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect basic information (name, contact information, donation history) of donors in order to understand our fundraising activities and work with donors in the future. Collecting this basic information does not present a significant risk of harm to our service users. Donors can also choose to remain anonymous on any platform we use to process payments.
Our lawful bases for collecting or using personal information to comply with legal requirements (safeguarding) are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
How long we keep information
Data type | Retention period |
Emails, website help form submissions and instant messages | No longer than 6 years |
Notes on telephone or online consultations | No longer than 6 years |
Help logs | No longer than 6 years |
Online or paper-based meeting registration forms | 12 months |
LLL Collective Area mailing list | Deleted upon receipt of opt-out / unsubscribe request |
Accident Log | 3 years |
Safeguarding reports / concerns | Per statutory requirements |
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Google Workspace
Category of recipient: Cloud collaboration tool provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name: WhatsApp LLC
Category of recipient: Instant messaging
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name: MailerLite
Category of recipient: Opt-in Email lists
Country the personal information is sent to: European Union
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
Organisation name: PayPal UK Ltd
Category of recipient: Payment Processing
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name: Stripe
Category of recipient: Payment Processing
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Data Privacy Framework, EU Standard Contractual Clauses (SCCs), UK International Data Transfer Addendum
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113